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Neste estudo de gestão de processos administrativos no serviço público abordaremos os conceitos de Administração Pública, as normas gerais do processo administrativo, a busca pela ampla defesa e contraditório, passando pelo entendimento das fases e rito do processo administrativo, para então compreender a implementação de gestão de processos no serviço público.

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Capítulo 1 - Conceito e Regime Jurídico da Administração Pública
1.1 Conceituação
1.2 Processo Administrativo
1.3 Modalidades do Processo
Capítulo 2 - Princípios Constitucionais
2.1 Devido Processo Legal
2.2 Contraditório
2.3 Ampla Defesa
2.4 Eficiência
Capítulo 3 - Instalação, desenvolvimento e decisão
3.1 Partes do processo
3.2 Instalação do processo
3.3 Atos processuais
3.4 Motivação da decisão
3.5 Recursos
Capítulo 4 - Conceito de gerenciamento de processo
4.1 Processos e estrutura organizacional
4.2 Processos Administrativos e de pessoal
4.3 Aspectos organizacionais em gestão de processos
Capítulo 5 - Riscos e Monitoramento do Desempenho de processos
5.1 Fatos e dados para tomada de decisão
5.2 Projetos de melhoria

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